The fine print is there, the store gave you the answer..and I understand you want to vent about your ordeal...but I think that claiming BPS is bad business is a bit over the top..they obviously are good business as they are in the black. If they weren't they'd be having a going out of business sale lol.
Also the "I come in here twice a year and spend hundreds"...small potatoes in a big potato sack bud. Hate to say it but when 1 boat sells for 10+ thousand, and there are thousands of people through those doors monthly...a few reels and bags of worms don't make you a vital part of their income. Not a shot at you, just saying. I spend less then that there every year..it would be a joke to claim that losing my 2 hundred bucks would be a big deal to em...
The point is..sucks you couldn't get a deal there..but order it online and bobs your uncle.
so today i went to bas pro to purchase a reel for my jigging outfit (a penn international torque) now the advertised price of this reel at bass pro is 599.99 however they happen to have a price match guarentee advertised on there website. all you need to do is bring in an ad. so i looked around at the prices of this reel at several other stores. i found one at redtop for 479.99 so i printed out the ad and seeing as bass pro is about an hour shorter of a drive then redtop i headed out. so i went to the reel guys and he said that he couldn't match that price. when i asked him why not he said he'd have to call the manager to explain. so he came over the walkie talkie and said "so whats the question" after some talking between the reel guy and the manager i asked why they refused to honor there advertised policy he stated that there was nothing to honor as redtop sporting goods was not considered there competition. so i said obviously you don't consider me a valued customer either i come in here every year twice a year and spend hundreds of dollars on your stuff and then this is the way I'm treated? it just didn't make sense to me. if you bring another advertised price into home depot or something they won't even question it they'll just sell it to you cheaper. its just ridiculous. its not even like they wouldn't even be able to make any money off it either there mark up was obviously incredibly high. if a small shop like redtop is selling it for that price than obviously a large chain of stores like bass pro shops can afford to do this. you'd think that they'd realize that this small portion of the profit margin this removes would be nothing once they considered that it would mean keeping a customer happy and would more importantly to them keep me spending money. now thats not even the biggest issue i have. when i aid to the store representative that there was no way i was buying this reel from this store and that it was unacceptable to be treated this way and that i was leaving and going straight to redtop he went on to tell me how there reels were garbage and they were used or reconditioned. now when i went to redtop i was at first wary then i saw the reel and it was in no way shape or form reconditioned i was absolutely furious with the bass pro employee. thats just straight up slander. anyways the bottom line is this: support your local tackle shops there more knowledgeable about what your buying and usually a lot friendlier as well. needless to say i will never be shopping there again. and if people shop there after hearing this then there just stupid. they have nothing that a local tackle shop or another internet supplier doesn't have. ahhg some things just make me so angry
So having had a similar experience at a different store this is what you do, you climb the ladder all the way to the top and submit a complaint to the Main Office letting them know the situation, maybe even digging up past recipts to prove how much money you have spent with them over the yrs, In most cases to preserve the Integrity of the Company they will offer you not only an apology but some kind of reimbursement for your troubles, more than likely a gift card, try it out you would be surprized, make sure you let them know the sales person/managers name
There is good and bad in ever thing. So far for me at BPS it has been mostly good. The bad some higher prices at times not the selection I was hoping for. And the obviously damaged items in brand new packages sitting on shelves.
The good, when my new Trolling motor purchased online had an issue it was replaced in Foxboro no issues. When my rod socks did not fit no issue. My daughter had an accident there and got a bruise and cut they tired like hell (and I know why) to get us to fill out a claim and offered us this and that. All I asked for was an ice pack , water and a band aid as imo it was oe that caused the issue not a store issue.
Take it from some one in customer service though they believe so the customers is not always right. Read your warranties and I mean all of it. Study the policies and I mean all of it. Then if you feel you have a beef bring it on and I am all to happy to correct, match or replace the topic at hand.
Ok I am done now.
I've never had a problem with BPS. They have been more then helpful with their products and been more then fair when I needed to return something. It's to bad they didn't honor the add price but my overall experience with them is 5 stars. I use both big chain and mom and pop stores to find the best deal I can. Sounds like you made a wise choice to buy your reel at Redtop but I wouldn't throw BPS out with the water just because they couldn't/wouldn't beat their deal. Needs to be more then that for me.
well said i feel the same way, thats a nice pig in that pic man, check out the new thread i'm starting kayak tourneys, check it out
First, that price match is over $100 off which is a significant amount. The guy at the reel counter and department manager don't have the authority to override a price match. That's a large percent off the price of the item. We aren't talking about 10 bucks here. They need the customer to bring in the advertisement. Not a printout of their internet sales page. (Yes, I called them and asked).
Second, it's a proven fact that 9 out of 10 people who say they will never shop or eat at a place again always go back.....
Famous last words as they say.
Meaning they will not match a local shops prices because it is not a national store...so say someone in Texas cannot say they saw a price online for a store only in Massachusetts. The store has to have physical addresses in various states and regions i.e. nationwide in order to be considered National advertising. Just having one store in say Maine, does not make you a nationwide chain.
The reason for this is because you can always find a deal somewhere. However they want to keep their over all prices low..so they try to match other major stores in order to stay competitive on the national level. It is not cost effective to attempt to match every small store in existence however as many smaller stores can have less over head and offer better deals locally then major chains can. Not always but often enough that many small businesses stay in business...So most "price matches" are meant to focus on their direct competition in the whole of the country rather then on a state by state basis.
Also on a side note..cops don't care if your threatening or not..in a frustrated state, reaching for a weapon is never a good idea and is a good way to get yourself hurt.