You live and learn and I'm not following the rules after this. I finally went to return my broken St. Croix rod and was going to break it in half and send it back like everyone always says to do. But instead I asked a St. Croix Customer Service rep and they said NOT to do that, that the rod needed to be inspected from top to bottom, to determine whether or not they were going to replace it or repair it (DESPITE missing about 12" off the top and my 5 year guarantee that is only 6 months past). I packaged the rod up real nice, even putting Styrofoam all around it to protect the broken rod and be all nice and cozy like they said to. The package weighed just over a pound and when they lady behind the counter says "That'll be $27.15 please", I almost s*** my pants! I asked her why so much and she said that because of the long size, there was an additional $18 charge. I said "For what, is it bigger than the truck it will be going in?" After arguing with her for about 5 minutes to do something to lower that price and then her smug little obvious homosexual Supervisor, I foolishly paid the money and stormed out like a raving lunatic. I did have the crowd supporting me behind me which was nice. Next time I break it in half and send it in!
Thanks for listening to my rant
Thanks for listening to my rant
I had to pay to send a rod back for the same reason and they sent me a new one. But like you, it cost me 30 bucks to ship. On the other hand I bought a rod from Dick's and bought their extra protection. When I called them about the broken rod they just wanted a copy of the receipt and they sent me a Gift card with amount I paid plus tax.
I bought mine at Dicks and think I bought that extra protection from them too. Should I have just gone through them first? Every time I've ever had to return an item under manufacturer warranty, they always tell me to send it to them and NOT bring it to the store I bought it from. I should have called Dicks first probably. Like I said, lesson learned.
When you buy the Extra protection from Dick's it's actually a different company that you go through. They can't do anything at the store but if you have the little pamphlet thing they gave you or the receipt you should call them. Maybe you'll get your cash back and a rod from st croix
I should have called Dicks first probably. Like I said, lesson learned.
For sure, that's Dick's extra protection is very simple and is managed by a 3rd party. I just went through it with a broken fish finder.
You don't bring it to the store you call them. They had me send it to them but paid for the shipping. Just dropped it off at the UPS store and a gift card is in the mail.
you said dicks. shawn loves dicks.
it costs that much with the other carriers too. they get you with that "special handling charge" for the total length of the rod tube. sucks bigtime.
the "major" brands are often serious about getting everything back as is but some will encourage you to cut it down or just mail the handle in like Dobyns or iRod.
it costs that much with the other carriers too. they get you with that "special handling charge" for the total length of the rod tube. sucks bigtime.
the "major" brands are often serious about getting everything back as is but some will encourage you to cut it down or just mail the handle in like Dobyns or iRod.
you said dicks. shawn loves dicks.
it costs that much with the other carriers too. they get you with that "special handling charge" for the total length of the rod tube. sucks bigtime.
the "major" brands are often serious about getting everything back as is but some will encourage you to cut it down or just mail the handle in like Dobyns or iRod.
I love Dick's
