Earlier this season, I bought a 10" Ron Arra Pro from Lamiglas to go with my 11"er. This rod, though I lost a bit of distance, made up for it in the fact that it gave better control, I could feel more on it, and with the reel, it felt half as light as the 11" setup.
Last week, I noticed during a retrieve that my line was coming in frayed.
Sure enough, the top guide was cracked and looked like the braid had been sawing through it.
When I purchased this rod, the store said that it had a limited lifetime warranty from Lamiglas. I went to the site and looked up their warranty and was sort of sketched out to see that they have, in addition to their warranty, a "pay 110 dollars and we'll replace it completely no questions asked" warranty program. Furthermore, there is a clause that says that the rod is not covered if it is deemed to be "normal wear and tear" or "abuse."
This rod cost me nearly 360 with tax and is a mere... 5-6 months old tops. Does anyone have any experience dealing with this company's customer service? How do I present a good argument when talking to them? I use this rod in the surf. It's got some nicks here and there. I'm worried that they're going to try to foot me with the bill and am wondering if any of you guys have dealt with Lamiglas, or another manufacturer, if you were successful in having it replaced, and how you went about it?